Returns & Refunds

Because our coffee is a fresh food product, we're not able to accept returns or exchanges once an order has shipped. It's a food-safety matter — once coffee leaves our roastery we can't verify how it's been handled or stored, so we can't take it back or resell it. Thanks for understanding.

That said, we stand behind every bag. If something isn't right, we'll make it right.

If your order arrives damaged, wrong, or incomplete

Email us at hello@folkcoffeeclub.com within 14 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a refund — your call.

If your package is lost or never arrives

Get in touch and we'll track it down with the carrier. If it's confirmed lost, we'll replace it or refund it.

If the coffee just isn't for you

Taste is personal, and dialing in what you love is part of the fun. Tell us what you tasted and what you'd change, and we'll help you find a Volume that fits — we can adjust future shipments to match.

Subscriptions

You're in control. Skip, pause, or cancel anytime before your next billing date from your account — no fees, no hoops. Orders that have already been billed and shipped aren't refundable, but you can always cancel to stop future shipments.

Questions

Email hello@folkcoffeeclub.com and a real person will help.