Frequently Asked Questions

Each month we release a new Volume: two rare, single-origin coffees scored 86+ by a licensed Q Grader, paired around one story. Every Volume arrives as two 10 oz boxes, whole bean, with coffee cards on where each coffee is from and how it tastes, plus a playlist to brew to. You can have it monthly or twice a month.

Absolutely. You can skip, pause, or cancel anytime from your account, before your next billing date. No commitments, no hassle.

Subscribing saves you 7.5% on monthly deliveries, 10% twice a month, and 15% with a 3-month prepay, and subscribers get new Volumes first. A one-time purchase is perfect if you want to try a Volume without committing. Both ship the same coffee.

Log into your account and head to "Manage Subscription." You can switch between monthly and twice-monthly deliveries, and changes take effect on your next billing date.

We currently ship throughout the United States. We're working on expanding to Canada and select international destinations soon. Sign up for our newsletter to be the first to know when we launch in your area.

We roast in small batches, so your coffee is always fresh. Orders typically ship within 1-2 business days of roasting. Standard shipping takes 3-5 business days. Expedited options are available at checkout.

Shipping is free on every subscription order and on one-time orders over $50. For smaller one-time orders, shipping is calculated at checkout.

Each coffee is vacuum-sealed after roasting to keep it fresh, and a Volume arrives as two 10 oz boxes, whole bean.

Every coffee is traceable to a named farm or producer, and every one is scored 86+ by a licensed Q Grader before it makes it into a Volume. So far we've shared coffees from Colombia, Guatemala, Costa Rica, El Salvador, Bolivia, Rwanda, Burundi, Ethiopia, and India.

Single-origin means the coffee comes from one specific place: a single farm, cooperative, or region. That lets you taste what makes it distinct, from the soil and altitude to the climate and the way it was processed.

Keep your coffee sealed tight in a cool, dark place. Skip the fridge or freezer, since moisture is coffee's enemy. For the best flavor, enjoy it within a few weeks of opening.

We occasionally feature decaf coffees in the Library. Check the Library for what's available now, or sign up for our newsletter for updates.

You can create an account during checkout, or visit our login page and click "Create Account." Having an account lets you track orders, manage subscriptions, and save your preferences.

Once your order ships, you'll receive an email with tracking information. You can also view order status anytime by logging into your account and visiting "Order History."

Yes. Update your address in your account settings. For subscription orders, make sure to update before your next billing date. If an order has already shipped, contact us and we'll do our best to help.

Due to the perishable nature of coffee we are not able to issue refunds. However, customer service is our priority and we will look at every request for refund on a case by case basis.

We're sorry to hear that. Take a photo of the damage and email us at hello@folkcoffeeclub.com, and we'll send a replacement right away.

Log into your account, go to "Manage Subscription," and click "Cancel." Nothing else will be charged after you cancel, and you're welcome back anytime.