Shipping policy
SHIPPING POLICY
Last updated: September 15, 2026
Thank you for shopping with Folk Coffee Club. We work to get your coffee packed and on its way as quickly as possible.
Order Processing
Orders are processed and fulfilled as quickly as possible after purchase. Processing times may vary during holidays, product launches, promotions, or periods of high order volume.
Once your order ships, you will receive a shipping confirmation with tracking information when available.
Shipping Rates
Available shipping methods and applicable shipping charges are displayed at checkout before you complete your purchase.
Shipping rates may vary based on your order, delivery location, and selected shipping method.
Delivery Times
Delivery estimates displayed at checkout are estimates and are not guaranteed.
Once an order has been transferred to the shipping carrier, delivery timing may be affected by weather, carrier delays, holidays, transportation disruptions, or other circumstances outside of Folk Coffee Club's control.
Coffee Subscriptions
Subscription orders are shipped according to the frequency selected when you purchase or manage your subscription.
Your payment method will generally be charged before each recurring order is prepared for shipment. Please make any subscription changes, including changes to your shipping address, before the upcoming order is processed.
Once a subscription shipment has entered fulfillment, we may not be able to modify or cancel that shipment.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error in your shipping information, please contact us as soon as possible at hello@folkcoffeeclub.com.
We will make reasonable efforts to update your order before it ships, but we cannot guarantee that changes can be made after an order has entered fulfillment.
Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.
Lost or Delayed Packages
If your tracking information shows that your package is delayed or has not arrived as expected, please contact the shipping carrier first for the most current delivery information.
If you still need assistance, contact us at hello@folkcoffeeclub.com with your order number and we will help however we reasonably can.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us as soon as possible at hello@folkcoffeeclub.com.
Please include your order number and, when possible, photos of the damaged or incorrect items so we can review the issue and determine the appropriate replacement, refund, or other resolution.
Shipping Restrictions
Some products or shipping methods may not be available to all locations. Any applicable shipping restrictions will be communicated during checkout when possible.
Contact
For questions about shipping or an existing order, contact:
Folk Coffee Club
Email: hello@folkcoffeeclub.com
Website: folkcoffeeclub.com